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Privacy Policy

​Effective Date: 08/05/2025
Business Name: My French Secretary
Business Type: Self-Employed Virtual Services (Bills & Utilities Setup)
Location: United Kingdom

 

Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you use my services, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who I Am

 

I am a self-employed individual based in the UK, providing virtual assistance with setting up household bills and utilities on behalf of clients.

 

2. What Information I Collect

 

With your explicit consent, I may collect the following personal data to help carry out the services you request:

  • Full name

  • Residential address(es)

  • Date of birth (if required by providers)

  • Contact details (email address, phone number)

  • Utility preferences and relevant service details

  • Copies of identification (only if required)

  • Bank details (only if provided and necessary for account setup or direct debit arrangements)

 

3. How Your Information Is Used

 

Your data is used only to:

  • Set up or manage your household bills and utilities

  • Contact service providers on your behalf

  • Submit required forms or information

  • Use bank details only with your clear consent and only for purposes directly related to utility or account setup

 

4. Consent

 

I process your data only when you have given informed, voluntary consent. You can withdraw your consent at any time by contacting me, and your data will be deleted unless required by law to retain it.

 

5. Confidentiality & Data Sharing

 

All information you provide is kept strictly confidential. I do not share, sell, or disclose your data to any third party, except where:

  • It's necessary to contact service or utility providers to fulfil your request

  • I am legally required to do so

Your information is never used for marketing purposes or shared without your permission.

 

6. Data Security

 

I take your privacy seriously and use secure, encrypted, password-protected devices and trusted platforms to store and manage your data. Every reasonable step is taken to prevent loss, misuse, or unauthorised access.

 

7. Data Retention

 

I retain your personal data only for as long as necessary to fulfil the requested service or comply with legal obligations. You can request that your data be deleted at any time.

 

8. Your Rights Under UK Data Law

 

You have the right to:

  • Access the information I hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Object to or restrict how your data is used

  • File a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is being handled

 

9. Contact Me

 

If you have any questions or concerns regarding this Privacy Policy or how your personal data is used, please contact me at:

Email: christie@myfrenchsecretary.com

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